Frequently Asked Questions (FAQ) – Nymeraa

Welcome to our Frequently Asked Questions page! Below, you'll find answers to some of the most common questions our customers have. If you don't see the information you're looking for, feel free to contact us — we're here to help!

1. What products does Nymeraa offer?
We specialize in high-quality women’s and men’s casual fashion, streetwear, and party dresses. Our collections are carefully curated to provide comfort, style, and versatility for everyday wear and special occasions.

2. Where does Nymeraa ship to?
We offer worldwide shipping! No matter where you are, we'll make sure your order reaches you.

3. How long does shipping take?
Canada: Orders are usually delivered within 5–7 business days.
United States: Orders are usually delivered within 10 business days.
International: Shipping times vary based on location and carrier, but typically take 7–10 business days.
You'll receive a confirmation email with tracking information once your order has been shipped.

4. How can I track my order?
Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order directly through our website or the carrier's site.

5. What is your return policy?

We offer a 14-day return policy. If you're not satisfied with your order, you can return it within 14 days of receiving it, as long as the item is unused, unwashed, and in its original packaging.

 If the order remains unopened, you can return it within 30 days of delivery. Return shipping fees may apply.

👉 For more details, visit our Return Policy.

6. How do I start a return?
To start a return, please contact our customer service team at support@nymeraa.com with your order number and reason for return. We'll guide you through the process.

7. Do you offer exchanges?
At this time, we don't offer exchanges. If you need a different size or color, please return the original item and place a new order.

8. What should I do if I receive a damaged or incorrect item?
We're sorry for the inconvenience! If you receive a damaged or incorrect item, please contact us at support@nymeraa.com within 7 days of receiving your order. We'll work quickly to resolve the issue.

9. Can I cancel or modify my order after placing it?
We process orders quickly, so we can’t guarantee that changes or cancellations will be possible. Please contact us immediately at support@nymeraa.com if you need to make any changes.

10. What payment methods do you accept?
We accept the following payment methods:
Credit and Debit Cards (Visa, Mastercard, American Express)
 PayPal
Shopify Payments

11. How can I contact Nymeraa for more help?
You can reach our customer service team at support@nymeraa.com. We're happy to assist you with any questions or concerns!

💖 Thank you for shopping with Nymeraa — we appreciate your support!